Documentation Executive

Job Responsibilities

• Prepare, Revise and Dispatch Export Documents
• Follow-up on the Bill of Lading (BL) with respective liners (via email and go to their office personally, if required for collection)
• Manage the export documents (includes preparing/checking) and bank forms and follow-up with bank for tracking the DHL AWB & advise to customers. (Need to go to bank personally to submit documents in case of urgent negotiations)
• Manage sales tracking tools and report on important information- Tracking the cargoes and courier
• Provide troubleshooting assistance for partner/customer orders, account status and relevant problems
• Provide data and guides to help the sales team
• Liaise with account managers to develop sales strategies
• Review pending orders and customer requests to ensure to provide excellent customer service
• Attend to phone calls, check and reply e-mails on time


Job Requirements

• In-depth understanding of sales principles and customer service practices
• Hands on experience with ERP and CRM systems
• Proficiency with MS Office (especially MS Excel)
• Good communication skills in English
• Knowledge of other languages, is an added advantage
• Permanent Residents or Singaporeans only



If you have the appropriate qualifications and met our above requirements, we invite you to submit your resume to indicating your expected salary.

We thank you for your interest and regret that only shortlisted candidates will be notified.